Recall? On all models with Reverse

[cwo4uscgret]

The only way I learned about the Reverse Recall was here on the forums. So thanks for that guys!

The local dealer here in San Antonio “heard” about the recall and about disabling the module. However they knew nothing about a replacement part(s).

I’m a retired Coast Guard CWO4 - logistics was a big part of my job then I got hired as a Logistics Analyst. One of the tasks that we did was to evaluate parts of the system and develop a Logistic’s Support Plan which include what level the repair should be done (user, shop return, back to the factory) and along with where the fix is done, what parts (including modules, circuit cards, etc.). It seems like BMW didn’t fully develop a support plan for the reverse gear module. The cost is exponentially higher when you don’t have a support plan in hand.

 

[Blump]

Apologies if this has been mentioned already in this thread, I read about half of the pages.

I took my MY23 R 18 Classic to my local dealer in Melbourne, Australia this afternoon. They are offering either $1800AUD ($1200USD) of genuine BMW accessories, or their 3 year/30,000 km service package, which is worth about the same amount of money. The Mechanic told me that BMW expect replacement parts will be available 'Q4 2024', or before Christmas this year. Allegedly.

Link to the Australian recall notice, which contains all of the VINs affected: https://www.vehiclerecalls.gov.au/recalls/rec-006092

 

[Anibal]

If you don’t do your own service and this is pricey in Oz, I would go for the 3 years service plan. The aftermarket parts from BMW are pretty expensive and you will not get much for the money.
In the UK, the service costs are not that high but I took the 5 years service when I bought my bike to protect myself against inflation/future price increases. Do what your heart tells you.

 

[Blump]

If you don’t do your own service and this is pricey in Oz, I would go for the 3 years service plan. The aftermarket parts from BMW are pretty expensive and you will not get much for the money.
In the UK, the service costs are not that high but I took the 5 years service when I bought my bike to protect myself against inflation/future price increases. Do what your heart tells you.

I would void the warranty if I did my own servicing, so I won't be having anything to do with that. I'm definitely going for the 3 year service plan, believe me.
Totally agree on the prices of genuine BMW accessories. The service plan is actually saving me money. The accessories I can do without.

If I end up selling the bike before the service plan ends, it should be a 'plus' for whoever considers buying it. The accessories however, may not be to the prospective buyer's taste and could work against me.

Cheers

 

[Star-Lord]

If the additional warranty option was offered to me, I probably would have considered it over the accessories.. I had only added the RSD machined reservoir covers to my First Edition Model B after 2.5 - 3 yrs of ownership; that was mostly because I bought them from a forum member at a really great price.

The same goes for the bundle of RSD pieces that I also bought recently off someone on the forum; the majority of the pieces were destined for the First Edition project bike that I'm currently working on.

The machined mirrors only found themselves mounted on the Model B, because I was planning on mounting smaller inverted mirrors on the beachbars on the project bike..

I was sitting on $2,000 of compensation credit that I could only use for BMW accessories; for two bikes that for the most part were already looking great and didn't really need additional accessories..

In the end, I selected the 719 Option heated seat for the Model B; mostly because, seats wear out and get ripped and such - now I have a back-up seat. The other selection was two pairs of the machined RSD hand levers, one pair for the Model B and the other for the project bike (R18 FE Bobber).

A warranty option would have been the smarter choice, but wasn't an option...

 

[Star-Lord]

If the additional warranty option was offered to me, I probably would have considered it over the accessories.. I had only added the RSD machined reservoir covers to my First Edition Model B after 2.5 - 3 yrs of ownership; that was mostly because I bought them from a forum member at a really great price.

The same goes for the bundle of RSD pieces that I also bought recently off someone on the forum; the majority of the pieces were destined for the First Edition project bike that I'm currently working on.

The machined mirrors only found themselves mounted on the Model B, because I was planning on mounting smaller inverted mirrors on the beachbars on the project bike..

I was sitting on $2,000 of compensation credit that I could only use for BMW accessories; for two bikes that for the most part were already looking great and didn't really need additional accessories..

In the end, I selected the 719 Option heated seat for the Model B; mostly because, seats wear out and get ripped and such - now I have a back-up seat. The other selection was two pairs of the machined RSD hand levers, one pair for the Model B and the other for the project bike (R18 FE Bobber).

A warranty option would have been the smarter choice, but wasn't an option...

My dealership called yesterday, notifying me that the above mentioned R18 Accessories have arrived; picked-up all accessories, plus 4 L of engine oil.

Planning on accessorizing and changing the engine oil, oil filter, crush ring, bevel gear oil and air filter this morning...

 

[Luis]

My dealer recognize they were wrong charging me the change of the Reverse Module on April. I'll have my money back. Also, tomorrow at the brunch, they will give me the bonus for the recall inconveniences (didn't tell me how much - yet)

 

[Witsend]

 

[Noelpolar]

Fwiw.... I was down at my dealer the other day (just passing by) and have mine booked in for late november, when pressed a bit they said BMW are offeriing the 3 year service package as compensation (I'm in Australia). I'm not sure if I will bother to let them do it.... mostly because

1. My bike doesn't really get wet
2. I lose a day of my life taking it to them and possibly a day having it sorted later (or waiting until the next service which is July 25).
3. I was probally only going to get them to service my bike once more, maybe twice more anyhow... and then only oils to keep warranty.
4. I don't really trust "corporate talk anymore" maybe we won't get reverse back ever? The sense in giving us "something" for going without reverse for a few months and BMW doing a fix kinda twice sounds a bit sus in my view.... unless the issue was HUGE.

Has anybody got in writing BMW's committment to recommision the reverse functionality?

 

[Blump]

Fwiw.... I was down at my dealer the other day (just passing by) and have mine booked in for late november, when pressed a bit they said BMW are offeriing the 3 year service package as compensation (I'm in Australia). I'm not sure if I will bother to let them do it....

Has anybody got in writing BMW's committment to recommision the reverse functionality?

How much warranty is left on your bike? I'm projecting, but my thoughts are that if there's the option of having free servicing for three years, I'd run at it with open arms. It's around $1800 of value. If my bike didn't ahve much warranty left, I might think twice and go for the parts. $1800 is $1800 though (shrugs). The job to diable the reverser took about 30 minutes or so.

I don't have it in writing per se, but the Tech told me that BMW told HIM that the parts are going to be available for fitting Q4. I've been given no reason to think that they won't restore the functionality.

 

[Hammo]

After reading all these inputs regarding the reverse re-call i am now having thoughts of just leave it be (as it is working perfectly ) there does not seem to be a definitive solution at present from BMW , will the reverse be repaired in the future ? what if any is the outcome if you do get moisture in the reverse module ? the second hand value, s of the bike is terrible now , if we lose the reverse option it will plummet even more , still at a loss what to do .

 

[BigJimSlim]

After reading all these inputs regarding the reverse re-call i am now having thoughts of just leave it be (as it is working perfectly ) there does not seem to be a definitive solution at present from BMW , will the reverse be repaired in the future ? what if any is the outcome if you do get moisture in the reverse module ? the second hand value, s of the bike is terrible now , if we lose the reverse option it will plummet even more , still at a loss what to do .

Yeah, it’s a pickle for sure. I don’t often use the reverse, but I’m happy to have the option.

The struggle is in understanding how impactful the issue is. No one on the forum has seen failure due to moisture (at least no one who has been vocal). There have been some reporting mechanical problems, but they seem unrelated to the recall issue. So, what’s the failure rate? Someone mathed it out to be about 50 bikes amongst 3000 something sold. Further, if the bike isn’t ridden in the wet, is it altogether immune to the issue?

At least with the headlight issue we saw firsthand here many riders having broken lamps. Not so with this reverse recall. So good question - do they repair it down the line? And what’s the fix? I don’t know what the module looks like, but could a gasket or bushing be put in place to prevent the ingress of water?

I’m not as upset about this is some folks here seem to be, but it’s certainly an inconvenience and the uncertainty of next steps is a little disconcerting.

I’m yet to get information from the dealer, so I don’t know if I’m able to claim any $$ in goods. If so, I’ll likely let em unhook the thing. If not, I’m probably garage up for the season anyway, so I'll wait for a real fix. We’ll see.

 

[rob]

After reading all these inputs regarding the reverse re-call i am now having thoughts of just leave it be (as it is working perfectly ) there does not seem to be a definitive solution at present from BMW , will the reverse be repaired in the future ? what if any is the outcome if you do get moisture in the reverse module ? the second hand value, s of the bike is terrible now , if we lose the reverse option it will plummet even more , still at a loss what to do .

Take it in for the re-call, the re-designed part is due by mid Jan at the latest.
If you bought the R18 from a dealer they're offering compensation of 5% of the price you paid to spend on R18 specific accessories.
Who uses reverse anyway?!?

 

[Aussie-Hoss]

I took the First Edition in yesterday to have the Reverse recall applied; the dealership is going to circle back with me on Tuesday, on the process of applying the $1,000 towards a new 719 seat for my Model B.

I have an appointment next Saturday to have the recall applied to the Model B; however, I'm probably going to cancel as I also use the Reverse functionality after each ride.

I took a closer look at what the dealership did to disable the Reverse function; it looks like they removed the power cable between connection 2 and the 12 V input terminal on the reverse motor; they actually took or physically removed the cabling... Below is a comparison of the Maintenance diagram and an actual picture of my 2021 FE. I might open up the Model B and take some pictures of what an "Enabled Reverse" wiring group looks like for comparison (weather pending ride-wise today...)

View attachment 16133

I took the First Edition in yesterday to have the Reverse recall applied; the dealership is going to circle back with me on Tuesday, on the process of applying the $1,000 towards a new 719 seat for my Model B.

I have an appointment next Saturday to have the recall applied to the Model B; however, I'm probably going to cancel as I also use the Reverse functionality after each ride.

I took a closer look at what the dealership did to disable the Reverse function; it looks like they removed the power cable between connection 2 and the 12 V input terminal on the reverse motor; they actually took or physically removed the cabling... Below is a comparison of the Maintenance diagram and an actual picture of my 2021 FE. I might open up the Model B and take some pictures of what an "Enabled Reverse" wiring group looks like for comparison (weather pending ride-wise today...)

View attachment 16133

What size cable would be used to re-establish the connection. I am however reliably informed by BMW Australia that a fix is likely by Christmas, or early January 2025 at the latest. I wait with baited breath. I had mine disabled at Teammoto BMW Frankston (Southern Melbounre Vic), and had to ride all the way back to Bris-Vegas (for you non-Aussies.... Greater Brisbane in Queensland) without it. Had to park in inconvenient locations at Motels to ensure that I was able to get out. This is more inconvenient that I had thought it would be. Also didn't help that I was towing a pull-behind motorcycle camper trailer.

 

[Aussie-Hoss]

Take it in for the re-call, the re-designed part is due by mid Jan at the latest.
If you bought the R18 from a dealer they're offering compensation of 5% of the price you paid to spend on R18 specific accessories.
Who uses reverse anyway?!?

ME!

I took the 3 years of servicing in-lieu of $1,868.00 worth of accessories. When you do the math with CPI increases etc... the servicing option was far better for me as I had already pre-purchased the 5 year servicing packagin as part of the initial purchase of the bike. I'm now good for 8 years not having to worry about the cost of services - just tyres (yes the word is spelt correctly lol)

 

[Aussie-Hoss]

I took the First Edition in yesterday to have the Reverse recall applied; the dealership is going to circle back with me on Tuesday, on the process of applying the $1,000 towards a new 719 seat for my Model B.

I have an appointment next Saturday to have the recall applied to the Model B; however, I'm probably going to cancel as I also use the Reverse functionality after each ride.

I took a closer look at what the dealership did to disable the Reverse function; it looks like they removed the power cable between connection 2 and the 12 V input terminal on the reverse motor; they actually took or physically removed the cabling... Below is a comparison of the Maintenance diagram and an actual picture of my 2021 FE. I might open up the Model B and take some pictures of what an "Enabled Reverse" wiring group looks like for comparison (weather pending ride-wise today...)

View attachment 16133

Where precisely is the control unit located. From the side of the bike I cannot seem to locate it?

 

[Star-Lord]

Where precisely is the control unit located. From the side of the bike I cannot seem to locate it?

Cable Size: I would say 6 AWG DC cable, maybe purchase a DC battery cable kit that is approximately 11" (inches) long; you want braided DC cable that is flexible.

Reverse Location: The reverse module is located on the LEFT hand (Clutch) side, it's located behind the DC auxiliary socket which is below the Reverse lever. It snaps on the outside battery compartment.

Review the below image that was posted earlier:

https://www.r18forums.com/threads/recall-on-all-models-with-reverse.3500/post-48512

 

[Star-Lord]

Note: On my FE the service shop only removed Connection No. 2, which is the positive 12 V input to the actual reverse drive motor.

On my Model B, they removed Connection No. 2 as mentioned above, as well as Connection No. 3 (Ground Cable); which is the Ground connection on the Reverse control module, which is connected to the Transmission Case (not the easiest to get at with tools).

 

[Chris N]

I have had a text ref the recall, so I phoned Bahnstormers in Faringdon who I got
the bike from. They were aware of the recall & of the compensation, which is based
on a percentage of the price you paid for the bike. The service manager wasn't sure
of the exact amount without checking the recall instructions he had received from
BMW.
My bike is booked in for a service at the beginning of November so I will find out
more then.

4% the value you paid for the bike is the compensation...

 

[Chris N]

That's what I was advised and the bits i've ordered are coming from Bahnstormers..