I'm following up on the issue I described where you cannot retrofit a TC Top Box to a bagger and get a full experience such as the speakers & brake light are not possible to work via BMW's Canbus system using the dealer software. I sent a note to BMW Motorrad customer service and received this reply:
Please know that while we do understand the importance of your concern, BMW Motorrad Customer Relations is unable to offer technical assistance or recommended repairs for your bike, as we rely solely on the service teams at our authorized BMW Motorrad centers to assist our customers with maintaining, diagnosing, and repairing our products.
Our service teams go through extensive product training and courses to be able to provide our valued customers with the technical assistance that BMW Motorrad Customer Relations cannot. As a result, we recommend speaking with the Service Manager, Jxxxxxxxx at MAX BMW Motorcycles in North Hampton, NH. He has the expertise to provide you detailed technical support and is in the best position to further assist you. For your reference, Jeremy can be reached at xxxxxxx
I apologize that we were unable to provide any additional information or assistance in this case, Adam. But we thank you again for writing and hope that these issues are resolved for you very soon!
So, no help then. The person they referenced did try for a few hours. I replied back with this:
Thanks LXXXX, I worked with XXXXX and since a retrofit from BMW Motorrad is not available, he could not do the work. I am merely passing this on as an escalation and maybe a retrofit will come available if another customers request it. So if you do track requests, you can file this one away. No other action requested.