TRDL: Phenomenal customer service. Many small changes leading to an improved package. Would recommend BT.
I've ridden the bike with the tune for about 500 miles now.
I wasn't going to post a review as I am a bit paranoid that if I ever needed warranty work and BMW somehow found out through my posts, they may deny warranty work. But given that they previously warrantied a $1000 shock on a heavily tracked S1000RR... I may be overthinking it. I changed my mind as I thought it was important to post my experience with BT given....things...
I received my device on a Thursday. I started the tuning process that evening but ran into an issue where the device wouldn't display the bike to be selected on it's list. I emailed BT and got a response in 15 mins giving me something to try. Mind you this was 9:30 PM. I decided to try it after work the next day. On Friday my quest to flash the bike continued. BT responded promptly throughout the exchange, consisting of over 10+ emails, sometimes within minutes. In the end, BT was able to get it all sorted. I was able to send him the answers to the questionnaire that evening expecting the tune file on Monday or later. I got it on Saturday! I would rate the customer service experience as phenomenal.
As for the tune itself, it doesn't transform the bike into something else. It just improves it in a variety of ways. Some of the differences are quite subtle and might go unnoticed. I deliberately rode the bike stock for about an hour right before tuning it so I can really get a real sense of the differences. The bike idles better and more at a consistent rpm. The tune made it easier for me to rev match in Rock mode. It accelerates better and more smoothly throughout the rev range. It got rid of the cold start issue I was having (bike needed a second starter activation to turn over). Again, it's not a different bike and the differences are subtle but added together it's a whole package and it improved my riding experience. I would definitely get a tune from BT again. In fact, I hope they work on and release tunes for my other bikes!