Randy Kahn
Active member
Good advice. It Is the dealership that is the problem in this case. We have the Better Business Bureau, DMV perhaps due to the safety factor in selling a bike like this and the misrepresentations made, and there must be consumer advocacy groups that could possibly help. But yeah, good point, this is the Dealership that did this, this bike did not leave the factory like this....no way...Guys, I know we all sympathise with the OP and hand on my heart, I wish he did not have to go through this kind of experience, it is simply unfair “but” unless I am wrong or misunderstood something, I have not seen one bit here that suggests this is an act by BMW as a company trying to flog a faulty good on a loyal customer.
For what I have read here, it seems like the dealership has done something unethical and wrong. We all know attorneys are not cheap and if one cannot afford one at the moment, that is pretty understandable.
I don’t know the US laws and therefore I don’t know what laws guards you over misconduct or rogues practices over there, but I would like to think there are organisations and laws, like the famous lemon law I hear from time to time over here, that could help the OP.
If this was me,
1- I would do an online search first to document myself on what my rights are as consumer and what responsibilities and due care obligations the dealership has.
2- Assuming there is a body or regulatory entity that oversees cases like this, I would write to them and document everything to the last detail. Dates, person names/ positions, places etc.
Very important to stick to the facts to avoid getting caught on any doubt or questions regarding actions/facts etc.
3- As I am not sure how things work in the US, in the UK you can write to a member of the parliament, the one representing your constituency, to request assistance on the matter and see if his/her office can exercise some influence/investigate. Maybe in the US this is the equivalent of a Mayor or something similar.
4- Failure to get any results then contact the local press and put your story out there. Importan to stick to facts again as now your laundry will be aired on public and remember, none one at BMW/Motorrad NA has done nothing to you (unless you have contacted them already and your letters are falling on deaf ears)
5- No luck still? Then do contact Motorrad HQ and indulge them with all the details, facts and documents for them to investigate this dealership. In the end, the dealership is affiliated to Motorrad as a subsidiary and Motorrad cannot let one of its subsidiaries misrepresent the brand.
I truly hope this matter gets resolved quickly and with as little as possible distress to the OP.
Acting irrationally may cost you along the way. Be smart, be calm, you don’t have anything to hide or have done anything wrong.