To be clear.... are you saying that when your wife gets on the bike.... the rear compresses a further 25mm.... (with shock set for you only on the bike)..... then you wind the preload all the way up.... which is 16x360degree rotations of the preload.... and the bike only rises 1mm?.
In the manual it states that 16 clockwise turns increase the preload by 1mm, so there seems to be no issue there. It also states that from minimum preload to maximum preload, one can only adjust the preload by a total of 15 mm. (According to product manual, the XPA has 16 x 15 = 240 full turn capacity.)
My preload adjuster seems to change the preload as described in the manual.
The issue seems to be that the spring itself is too soft. If I turn the preload all the way counter clockwise to its minimum preload setting, it would 46 mm dynamic sag just for me (110 kg with riding gear). To set the dynamic setting just for me, to 32 mm, I need to increase the preload almost to the maximum setting (remember, it has 15 mm adjustability in total). And when a pillion of 70 kg sits on the bike, the sag drops further down 25 mm.
I don’t know if all Wilbers shock springs for R18 are this soft, but if they are and a pillion of 70 kg drops their sag down further by 25 mm, then everyone would have the same situation since the maximum adjustability of the preload is 15 mm.
For a spring of this softness, if they intended a preload setting that isn’t frequently adjusted between one-up and two-up riding, then probably a preload setting close to maximum is spot on…. One setting based on what I informed them when I placed the order… The XPA adjusting nut seems to be weak as well, and easy to strip. So maybe this product is a “set it and leave it” type of product.
Or…. My spring is too soft and different / faulty than what it should be for their products for this bike.
As I stated, I make the measurements on a front wheel chock. This raises the front wheel a bit from level, so maybe it transfers all the load to the rear, more than what it would during normal riding? I don’t have the knowledge or experience to know the effect of this. Measuring the dynamic sag for two-up riding without a front wheel chock is too hard for me.
By the way. İt seems to ride well. The feeling when I enter a pot hole is much better, and the cornering has improved. A softer spring “feels” much better. It is just this two-up dynamic sag that is a question mark in my head.