I too second this. I have been following this thread carefully and hearing all views and sentiments.
OP has all the rights to feel outraged, I would too.
There is no way this bike left the factory this way, it is virtually impossible and no, I don’t work for BMW, nor am I affiliated in any way, shape of form.
These bikes goes through a rigorous quality control process throughout the buildup process at the factory, where more than half the tasks are performed by robots, with a precision second to none, that is a fact and none one can argue that.
Seeing the pictures, it looks like parts were not aligned properly which then again, it won’t happen at the factory, therefore I can only think that outside the factory something took place or someone not well qualified to do things had to disassemble and assemble things to certain level but then again, why? From factory these bikes comes fully assembled, probably the windshield comes off and wrapped, the handlebars may be loosened a bit to accommodate fitting inside the crate, mirrors off and other minor stuff. Nothing like drive shafts, swing arms etc will be off because the bike will be tested on a rolling platform throughout the gears changes, brakes, clutch etc.
Assuming that the bike was not involved in an accident before being sold, and this could have been an accident driving the bike in the forecourt of the dealership or being dropped from the lorry when being delivered at the dealership, I cannot think of anything else that could have caused such catastrophic consequences. One may assume that the dealership could ask BMW for a replacement if this was the case but scrapping a motor does not come cheap and certainly it won’t be free, therefore someone had to pay a premium, whether by means on insurance or another alternative but then again, once the bike leaves the factory and is at the hands of the dealership, they will be responsible and liable for the bike and if something happens to it under their care then they will need to pay or sort something out, in this case do the honest thing and claim on the insurance (if they can afford the consequences) or do the dishonest thing and try to patch things out and then flog the bike to distance themselves from liabilities.
My question to the OP and by no means being disrespectful, but did you notice something odd when you took the bike home like pulling to one side or not driving well in general? You have consumers rights and a 3 year warranty on the vehicle, therefore use these to protect yourself. Claims from dealerships like, oh that is the way they ride, or it is normal, sounds like they know you are onto something and they are trying to send you off the track because they know it is on them.
Another advice, do not try to dismantle things to further investigate causes or clues because in doing so I bet you all I have, they will use this against you to void any warranty.
