greeng
New member
Hi all, curious if I should be worried, or if this is standard practice for these folks, and I just need to roll with it...
I ordered a windshield from 7Jurock on October 18th. It finally showed up on November 11th, but it was the wrong windshield. I emailed them 2 more times over 4 days with no response. Then I got a call from someone in customer service saying they had shipped my windshield to the UK, they'd need to make another one, and could I ship the wrong one back. I said sure, mistakes happen. But then it took another 3 emails and a call to the persons personal phone to get a shipping label. Once I finally got the shipping label, I sent the windshield back on the 15th. I've sent 2 more emails over the last week asking when my screen (that I paid for over two months ago) would arrive, but there's no been response.
For others who have shopped with them lately - did you ever receive your windscreen?
I ordered a windshield from 7Jurock on October 18th. It finally showed up on November 11th, but it was the wrong windshield. I emailed them 2 more times over 4 days with no response. Then I got a call from someone in customer service saying they had shipped my windshield to the UK, they'd need to make another one, and could I ship the wrong one back. I said sure, mistakes happen. But then it took another 3 emails and a call to the persons personal phone to get a shipping label. Once I finally got the shipping label, I sent the windshield back on the 15th. I've sent 2 more emails over the last week asking when my screen (that I paid for over two months ago) would arrive, but there's no been response.
For others who have shopped with them lately - did you ever receive your windscreen?