snider1970
New member
So here is my initial email, their response, and my response:
"Being part of the R18 owners community I am asking when the shop/repair manual or manuals will be released? This is a major frustration amoung owners. The inability to have this information available has been noted as a reason not to purchase one of these bikes compared to others brands.
I love mine and plan to own it for a long time given I can service it properly in my garage. I know many other owners in the forums feel the same.
Please advise."
Their response:
"Thanks for contacting BMW Motorrad USA regarding the BMW R18 service manual. We recognize the significance of such resources for our owners who prefer personal maintenance.
Unfortunately, BMW Motorrad has ceased the distribution of repair manuals. This policy ensures that maintenance is performed by specialized technicians at our authorized dealers, safeguarding your motorcycle's performance and safety.
While we understand this may be disappointing, we encourage you to utilize our professional services for the care of your R18. You can locate your nearest dealer through the "Find a Dealer" feature on our website: www.bmwmotorcycles.com.
Your feedback is important to us, and we hope for your understanding,"
My response:
"I am really sorry to hear this is BMW's business plan. Looks like selling the motorcycle may be in my not so distant future. I got a qoute for changing the battery and flushing my brakes at $800.00. That was on top of a $550.00 annual service. That is not acceptable for such a simple job. As a bike ages maintenance is usually not done at dealerships so an owner will be out of luck.
I am really disappointed in this decision as it greatly influences my choice in being a future BMW motorrad customer. Hopefully BMW will reconsider this negative choice.
Respectfully"
So gentleman, if you are as disappointed as I am I would suggest making your voices heard.
"Being part of the R18 owners community I am asking when the shop/repair manual or manuals will be released? This is a major frustration amoung owners. The inability to have this information available has been noted as a reason not to purchase one of these bikes compared to others brands.
I love mine and plan to own it for a long time given I can service it properly in my garage. I know many other owners in the forums feel the same.
Please advise."
Their response:
"Thanks for contacting BMW Motorrad USA regarding the BMW R18 service manual. We recognize the significance of such resources for our owners who prefer personal maintenance.
Unfortunately, BMW Motorrad has ceased the distribution of repair manuals. This policy ensures that maintenance is performed by specialized technicians at our authorized dealers, safeguarding your motorcycle's performance and safety.
While we understand this may be disappointing, we encourage you to utilize our professional services for the care of your R18. You can locate your nearest dealer through the "Find a Dealer" feature on our website: www.bmwmotorcycles.com.
Your feedback is important to us, and we hope for your understanding,"
My response:
"I am really sorry to hear this is BMW's business plan. Looks like selling the motorcycle may be in my not so distant future. I got a qoute for changing the battery and flushing my brakes at $800.00. That was on top of a $550.00 annual service. That is not acceptable for such a simple job. As a bike ages maintenance is usually not done at dealerships so an owner will be out of luck.
I am really disappointed in this decision as it greatly influences my choice in being a future BMW motorrad customer. Hopefully BMW will reconsider this negative choice.
Respectfully"
So gentleman, if you are as disappointed as I am I would suggest making your voices heard.